зарубежная деловая литература

маркетинг, PR, реклама

работа с клиентами

клиентский сервис

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers. 

публицистическая литература

биографии и мемуары

документальная литература

военное дело / спецслужбы

биографии военных деятелей

советская армия

Красная Армия

противовоздушная оборона

серьезное чтение

об истории серьезно

What's the Secret?. To Providing a World-Class Customer Experience

современная зарубежная литература

Без серии

John R. DiJulius