VANESSA LUSIAN     DAN O’CONNOR

VISUAL GUIDE

— to —

TACTICAL COMMUNICATION

Part 1 of the BOOST professional resource series

Copyright © 2016 by Boost.Coach

Authors

Vanessa Lusian, CEO, www.BOOST.coach

Dan O’Connor, President Power Diversity LLC, www.danoconnortraining.com

All rights reserved. Except as permitted under the U.S. Copyright Act of 1976, no part of this publication may be reproduced, distributed, or transmitted in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publishers.

1st edition, www.BOOST.coach

Originally published as e-book

ISBN: 9783958495746

Publisher BOOST.coach

Idea, Conceptual Design, Art Direction and Editorial by Vanessa Lusian

Illustrations by Iolanda Zanfardino

Texts by Vanessa Lusian, Dan O’Connor

Editorial Assistant and Layout Zeki Oguz Teoman

Cover by Vanessa Lusian and Iolanda Zanfardino

Editing and by Jean Schmith, Melissa Lusian and Scott McBurney

eBook by ePubMATIC.com

www.BOOST.coach

“This book is dedicated to my beloved family,
my constant source of love, support and strength.”

Vanessa

“This book is dedicated to the women who seemingly never tire of
bringing me back to life: Mom, Dakota, Vanessa, and Olga.”

Dan

CONTENT

Communicating with Power and Authority

How to Calm Someone Down

How to Say “no” with Tact and Finesse

How to better Connect to Men

How to Be More Convincing

How to Know if They Want to Go

How to Deliver an Impromptu Speech

Managing and Leading

How to Remember Names

How to Streamline Team Activities

How to Run Meetings More Efficiently

How to Handle Inappropriate Interruptions

How to Handle Objections

How to Address Sensitive Issues

Persuading and Motivating

The 4 Personality Types

The Amiable

The Analytical

The Expressive

The Driver

You’re in luck!

This is the professional communication how-to guide you’ve been looking for, written by the developers of the ground-breaking Tactical Communication System.

In this book you’ll discover:

Free-style scripts, lead-In lines and closing lines and other specific verbal patterns that help you focus on your goal with laser precision, and achieve it at lightning speed. These are the same tactics that business leaders and communication experts all around the world pay thousands of dollars a day to learn, and now they’re available to you in this handy guide.

Here you have a VISUAL GUIDE that gives you the words you’ve been looking for to help you respond to the difficult people and challenging communication situations you’re facing, along with the tools you need to help make those words your own so you can access and use them when you need them, and become known as the savviest, most powerful communicator in the office.

It’s powerful — yet so easy — you have to experience it to believe it.

In your hands you have the words you’ll use to project an image of confidence, power, and professionalism.

The comics visualize these tactics so that you will memorize those words, and make them your own so they’re available to you at the right moment.

We realize no one has extra time these days, so we have cut straight to the chase, and delivered the content to you in a format that’s so brief and clear, you can’t help but see changes in the results you get while communicating starting DAY ONE.

For special bonuses and resources designed to help you further with your communication training, and to learn more about how to bring this training to your team, we’re here for you www.BOOST.coach in Europe or www.danoconnortraining.com in the US.

Enjoy!

COMMUNICATE

— with —

POWER and AUTHORITY

How to Calm Someone Down

When to use it

When you are talking to a person that is emotionally charged and you want to calm them down.

How to use it

Let them talk and then say “I understand why...”. Breathe slowly and speak calmly. Next, you can say: “When you are ready to speak to me as the professional that I am, I will be ready to continue this conversation. Are you ready now, or do you need a few minutes?”.

What you will get

They will calm down and should then be able to listen to you.

How to Say “no” with Tact and Finesse

How to use it

Show that you are ready to help and that their request is important to you. Explain why you cannot do it right now.

Suggest alternatives: Maybe you can help them some other time, or a colleague could help. Or give them a choice. For instance, if your boss wants you to do something that you don’t have time for - if it is urgent, explain that something else will have to wait. Then ask your boss which task/item is more important or urgent.

How to better Connect to Men

When to use it

When you are talking to a male colleague, boss, employee or friend and you would like to establish a friendly connection.

What you will get

You will be