CIO  .     
 

 


 CIO    ,               ,         .          (CIO)   .     -,                 .     ,    ,    ,          ,     . ,    ,  .        ,          .           ,    .





 ,  

CIO  .     











,     


-,      ,           CIO (Chief Information Officer    ),       .     ,   ,      ,     ,         .         ,        .       (Paul Coby, British Airways),   (Joe Locandro,  Yallourn Energy)    (Tom Sanzone, Citigroup Global Transaction Services)        .

-,   CIO       ,  ,     Gartner,     -.

 ,     ,    Gartner Executive Programs (Gartner EXP,  ,   200CIO    )  ,     .      Gartner CIO,          .        ,     ,   (      )   .             (Mark McDonald),   (Dave Aron),   (Marcus Blosch),   (Jeannette Kjeruj),   (PatrickMeehan),  - (Andrew Rowsell-Jones),   (Richard Hunter),   (Chuck Tucker),   (Roger Woolfe),       (Nick Kjrkland, )    (Jose Ruggero, - )   ,       CIO,        CIO.

        ,          ,    (Peter Weill)  Sloan School of Management  MIT.            2002    ,    Gartner EXP.

      ,              .      (David Fanny, Said Business School, Ozfrod University),   (Peter Keen),   (Don Laurie),    (John Henderson, Boston University),   (Bruce Rogow),    (Jeff Sampler,   London Business School,   Templeton College, University of Oxford),    (Mani Subramani, Carlson School of Management, University of Minesota)     (Mike Vitale, AGSM, Sydney).

       Gartner        (Odri Apfel),   (Jackie Fenn),   (David Flint),   (Chris Ganly),   (Rob Gout),   (Mike Gerrard),   (Bob Hayward),   (Nick Jones),   (Andy Kyte),   (1 Lill),   (John Mahoney),   (Ken McGee),   (Simon Mingay),  (Diane Morello),   (Daryl Plummer),   (John Roberts)    (Michael Smarts).




,      


   -       ,       CIO  Gartner  2002   ,         .       ,     CIO-,    ,    CIO,       .   (Diana Cirillo)       CIO       .

      ,  -   ,        ,     , , ,   ,       .            CIO      .

           .   (Heather Levy)    (Tim Ogden),     Gartner Press       (Susan Barry)   Harvard Business School Press   (Jacque Murphy)    .                .    ,    ,       ,  .         Gartner Press,     ,    .     ,       ,  ,          .        ,      .




,     ,    


     ,     ,         .              ,        ,     .    ,                    .      , ,     ,      .       (Brendan Convay),   (Mark Deacon),   (Chris Goodhue),     (lone deAlamedia Coco)    (Judy Perugini),       ,      .

, ,      ,            ,   .         ,       ,          ,         ,     ?   ,    (Robert Broadbent)    (Larry Stevens)   ,   ,      .  ,       ,      ,         .  -    .




: 


          .

 



    (CIO)   .   CIO         ,     ().   ,       -,     ,     ,        ,        -    .   ,       .   -   ,  -     .              ,     . ,     ,           .

      ,  CIO      ,    .  ,   ,        ,    CIO,      -;   ,    ,         .  ,       ,       - ,          ,   ,     CIO   .    CIO-         (    CIO              ,     ,  ,  ).

  ,  CIO   ,       .     ,   CIO       CIO-   CIO,    .     ,        CIO         .    CIO-,     ,    ,      CIO.        ,   ;           -.       ,   CIO,     ,      .  :  CIO,        ,            ,        CIO-,       .     ,       .

    CIO-,           .            ,       .          CIO,     .        CIO.

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 CIO    ,  CIO   ,   CIO-,     .        ,   CIO       .     ,  ,       ,  CIO-                .  CIO,       ,  ,     ,        ,          ,   CIO-. , ,    .

     CIO,         .     ,   ,   ,        CIO    (   )       .                     Gartner CIO:   ,     CIO,         ;      Gartner CIO          .    CIO    CIO,      ,     ,    CIO      ,     CIO-.

           CIO-?             ,    CIO-.       ,   CIO    ,     CIO,      ,     .        ,     . :  CIO-    ,    . :            ,   ,    .




 


     ,   CIO      . ,       ,    .  CIO   ,       CIO-.         .      ,    ,     .

             -.   ,      ,        90- .   -,      (Y2K)    ,        ,     CIO       .  CIO,     ,   -      (CFO  chief financial officer).  CIO,         -  ,         .

   ,       CIO,       ,    ,    .   ,  ,               :    ,         -       CIO.         ,   ,             .        ,  ,  ,    CIO,  ,      . ,   ,     CIO-  . ,     ,    CIO  ,   ,     .

,       ?        CIO-        .   ,    ,    -. CIO,     ,         . CIO  ,     ,     . CIO         .




   CIO


          CIO   ,     ,   ,    CIO,  ,      ,    ,   ,     ,      .   ,   ,  CIO      ,     -.       CIO  ,  -    !     ,       ,     -,  -   , -,   .         CIO-     ,     CIO   ,  CIO,   CIO     CIO,     .       ,     CIO    .

    CIO      ,               .    CIO,     ( )   ( ).        ,     ,    -   -.




         


 CIO      -,                 ,        .      ,       ,     CIO    ,   ,     CIO  ,     .        CEO, CFO,          ,     CIO,   ,    .

 ,     ,     ,           CIO,   .     ,       .

        CIO,     ,         ,     .      ,   ,     CIO-.




    


  CIO          ,     CIO,     CIO-.            ,         .    CIO         CIO      ,    ,       .        CIO:   ,       ;   ,       .

             CIO  ,        .            CIO.         ,    CIO,      .       ,     ,    CIO.




   CIO-


         CIO,         CIO.        CIO-.        .

1. ,    .          , ,     .    ,  .         .   ,             ,         .   CIO-     : -,             ,       (       26). -,       ,    ,       (        7 10).

2.    ,    .       ,           .

3.,        .    CIO,       ,      .      CIO,   - , ,     .   ,       .

4.,           .      CIO.        CIO          ,   .         ,     ,   ,     ,     - (   ),     .

5.    -.      .        -        .

6.   - .  -      ,   -, ,       ,       . -        -  ,    .

7.    ( ),    ,   .    CIO,            .     :    ,   -       .

8.       .   ,        ,      .     ,         ,             ,        .

9.     -.  ,   ,      ,   .     ,    -,       .               ,    CIO    .

10.      .       ,           ,    .  ,       ,     .

   ,    CIO .  CIO          .       ,    CIO,      ,    CIO-  .




 


, ,  ,    ,        ,  , - ,  .

-,         (  ,   ,    ).         ,  , ,   ,    .     -    ,      .   , ,   ,   ;    ,     ,     .

-,          .    .         ,               .         ,          ;   ,           .

-, ,      .   ,      (   ,        ). ,   ,            ,     .               !

-,         ,   ,        ,       .      ,                   .

,      ,   D    .      ,   ,      ,                 .       ,   ,          ,  ,  .

   .       CIO   ,      .           CIO,  ;      ,      . ,    ,          .




 1

 : 



 CIO    .    ,       ,    ,    ,      .   CIO     ?   ,       ?

,    ,     .  ,       .      ,          .      .                -.

      ,   ,          .   ,       ,    -,    CIO  ,       .       CIO  .

     ,  CIO         ,     .     CIO   CIO   , CIO    ,     .

 CIO      ,    CIO-[1 -          ,   Gartner    Gartner EXP (Gartner Executive Programs    ): Andrew Rowsell-Jines  Marianne Broadbent  your balance: the 2002 CIO Agenda, Gartner EXP Premier Report,  2002; markMcDonald  Marcus Blosch, CIO Credibility: Proven Practices from the Public Sector, Gartner EXP Premier Report,  2003; Andrew Rowsell-Jones, Marianne Broadbent  Chuck Tucker, Drive Entrerprise Effectiveness: the 2003 CIO Agenda, Gartner EXP Premier Report,  2003; Marcus Blosch et al., Preparing forme Upswing: the 2004 CIO Agenda, Gartner EXP Premier Report,  2004.    ,         ,    .    ,   Gartner Executive Programs, www.gartner.com.].      (Bill Oates), CIO      Starwood.  1997        Sheraton  Westin,    Starwood,           .         Starwood.         ,  .

 Starwood      ,       .                .     ,   ,  .                 .      .  (,    )     -,    ,        ,         .    CIO    ,     Starwood.

      .        ,   CIO   -  ,   -  CIO       .           ,     CIO  .   ,  ,   CIO ,             (CIO  chief integration officer)     (CIO  chief influemcing officer).      CIO:        .

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 CIO-       ,        ,        .    , CIO        ,          ,      -.   CIO,      ,     .    . CIO     ,          .

    .  ,       .     ,      ,     .         ,         .      :   ,   .

,    ,            .            ,   .        .

,   ,      .            -,    .      - (    )    ,       (    ),     .     ,    .          .

         - .      ,     ,    .         ,  ,      .

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       .       ,       ,     CIO.  :    .       ;     -   .        .

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     ,       .  CIO-  ,      .    -           CIO.     (FTC  Federal Trade Comission)  ,  ,   CIO          .

 FTC    2003    ,      (     )           .      .   CIO- FTC      ,         ,  ,           .             ,   .        ,       ,      ,   .                 90 .



,    CIO   

    CIO    ,           CIO. ,    CIO   ,  J.P.Morgan, RJR Nabisco  State Street Bank,      ,     ,         ,      .     ,          .         ,      .

 CIO

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 CIO  CIO 

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      ,    .  28  ( ,  )    17 , ,       . 88%   .         ,     .         ,  ,      .

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 :  90        .     ,           .

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       CIO.          ,     ( 1.1).






.1.1.    CIO



 CIO,      ,    .      CIO  

       ,              -.       ,                 CIO.          .            CIO,        .

           .   (Dainah Neff), CIO   ,           ,          .          ,       ,    ,       . ,   ,     ,      . -    ,      .   CIO           .  ,   ,             .

 ,     CIO           .    -             .            .     CIO       .

 -      .      ,   ,          .    -   .     -      -.

           .      ,    .      ,       .




         


  CIO?  ,  ,      .     .     CIO ,  CIO             .      .   ,        ,    .

            .   ,       .     ,    ,        .           .    ,         .    ,   . ,   ,     .

  (Joe Locandro)  CIO-,    , ,            ?  ,   ,          ,      .

        ,     ,       .             ,    ,   ,    -      [3 - John Kotter, Leading Change: Why Transformation Efforts Fail, Harvard Business Review, March 1995.].

             .    ,           ,         .        ,     ,              ,        Good to Great[4 - Jim Collins, Good to Great: Why Some Companies Make the Leap and Others Don't (New York: HarperCollins, 2001).].         .

  (Ron Heifetz),              ,     ,          [5 - Ronald Heifetz, Leadership Without Easy Answers (Cambridge, MA: Belknap, 1998).].  ,   ,     ,           ,       .    .       ,                .             .

   ,      ,       ,   .            ,      ,  ,   -     ,    ,     .      ,         ,    .




  



        ,      .







   CIO-   ,       ,         .  , CIO  British Airways,      :   ,         ,          .   .          .       ,        [6 - Paul Coby,      Gartner, , ,  2003.].

    ,   .      .              .          , CIO  , , , ,    .   CIO      - ,            , ,   ,   ,     .

       ,      .    .               ?







  . CIO        ,       .    , CIO        .    , CIO      ,          .

,  ,    .   ? ? ? ? ?           ?

   CIO,  ,             .   ,                ?   .

           .           ,    .      , ,   . ,  British Airways          ,    ,     .               .        ,         .   Met Life, CIO   (Steven Sheinheit)      ,        .

   CIO   ,             .   ,  CIO      -   20%     ,             .       CIO   .    ,    CIO   ,        .   ,                 ,       .




 


           ,      CIO.   ,     CIO     ,       ,                  .

    ,       ,   -     ,          .       90%         10%  .    CIO,    10%      90%   (   ).

      ,        .   ,       .          .      ,   .   ,       ,     .  ,     ,       ,         .

 CIO       CIO,   ,         . ,    CIO    ,    ,   .   ,       .             .

 CIO  ,     ,    .        ,              .   CIO      .   :      ,     .       ,       ,        .   ,         .

   ,        ,         ,     .     ,         ,    ,      ,         ,        . , ,      -      ,  ,    .

            (Daniel Goleman).        ,     90%  ,       [7 - Daniel Goleman, Emotional Intelligence (New York: Bantam, 1995); Daniel Goleman, Annie McKee  Richard E. Boyatis, PrimalLeadershp (Boston: Harvard Business School Press, 2002).].

      :

      ;        ,   ;

        ;        ,  ,  ,          ;

      ;     ,     ,  ,     ,      ;       ,   (empathy  )    ;         ;

          .

          ,   .      ,    ,      CIO-.  ,             .    ,       ,         .    ,  ,   .       .    ,         .




  


       ,       CIO-. ?   CIO-        ,      .         -.        ,    .     CIO          .            ,    .

         ,  ,     ,         ,    .              .      ,     .

       ,   ,         .    ,        ,    ,           ,       , ,    [8 - Heifetz, Leadership Without Easy Answers.].    ,      - ,       .

 ,         .        . .   (        ). . .  .  .  ,     CIO,     .




  .


   .

   ,     (https://www.litres.ru/marianna-broandbent/cio-novyy-lider-postanovka-zadach-i-dostizhenie-celey/)  .

      Visa, MasterCard, Maestro,    ,   ,     ,  PayPal, WebMoney, ., QIWI ,       .



notes








1


         ,   Gartner    Gartner EXP (Gartner Executive Programs    ): Andrew Rowsell-Jines  Marianne Broadbent  your balance: the 2002 CIO Agenda, Gartner EXP Premier Report,  2002; markMcDonald  Marcus Blosch, CIO Credibility: Proven Practices from the Public Sector, Gartner EXP Premier Report,  2003; Andrew Rowsell-Jones, Marianne Broadbent  Chuck Tucker, Drive Entrerprise Effectiveness: the 2003 CIO Agenda, Gartner EXP Premier Report,  2003; Marcus Blosch et al., Preparing forme Upswing: the 2004 CIO Agenda, Gartner EXP Premier Report,  2004.    ,         ,    .    ,   Gartner Executive Programs, www.gartner.com.




2


            ,           ,    .




3


John Kotter, Leading Change: Why Transformation Efforts Fail, Harvard Business Review, March 1995.




4


Jim Collins, Good to Great: Why Some Companies Make the Leap and Others Don't (New York: HarperCollins, 2001).




5


Ronald Heifetz, Leadership Without Easy Answers (Cambridge, MA: Belknap, 1998).




6


Paul Coby,      Gartner, , ,  2003.




7


Daniel Goleman, Emotional Intelligence (New York: Bantam, 1995); Daniel Goleman, Annie McKee  Richard E. Boyatis, PrimalLeadershp (Boston: Harvard Business School Press, 2002).




8


Heifetz, Leadership Without Easy Answers.


