INSTANT

BUSINESS LETTERS

201 letters for every occasion

IAIN MAITLAND

To Tracey, Michael and Sophie

CONTENTS

Cover

Title Page

Introduction

1 Writing Effective Letters

2 Acceptances

3 Acknowledgements

4 Announcements

5 Apologies

6 Cancellations

7 Complaints

8 Compliments

9 Condolences

10 Confirmations

11 Congratulations

12 Enclosures

13 Enquiries

14 Introductions

15 Invitations

16 Notices

17 Offers

18 References

19 Rejections

20 Reminders

21 Requests

22 Terminations

23 Thank yous

24 Warnings

LETTERS INDEX

Other titles in the Thorsons Business Series:

About the Author

Copyright

About the Publisher

INTRODUCTION

Instant Business Letters is written for you – the junior, middle or senior manager who has to write letters as part of your job. The first chapter, ‘Writing Effective Letters’, sets out all you need to know about planning a letter and choosing the correct approach, layout and style to suit every occasion. It includes a checklist questionnaire which will be of use throughout the book, and beyond.

Chapters 2 to 24 contain a wide and diverse range of letters from ‘Acceptances’ and ‘Acknowledgements’ through ‘Complaints’, ‘Enquiries’ and ‘Invitations’ to ‘Thank Yous’ and ‘Warnings’. You can use these immediately or amend them easily for your own, individual circumstances, by referring back to the first chapter and that checklist questionnaire.

Whatever your job and type and size of business, trade or industry, Instant Business Letters is relevant to you. Study a particular subject by checking the Table of Contents. Dip into it when you wish to find a specific letter by looking through the Letters Index. Read it from cover to cover if you want to learn as much as you can and become a first-class letter writer.

Iain Maitland

Конец ознакомительного фрагмента.

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